Debt Fixers is changing!

Please be advised that as of 3rd October all future correspondence from us will be sent from our parent company Money Debt and Credit Ltd.

This in no way effects your debt management scheme with us and you don’t need to do a thing. We simply like to keep you up to date with our ever-growing organisation.

Debt Fixers is a trading name of Money Debt and Credit Ltd; so don’t worry, you are still dealing with the same helpful staff!

If you have questions, don’t hesitate to get in contact on 0800 7076108

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Complaints

Our Commitment to Client Satisfaction

At Money Debt and Credit, we do everything we can to make sure our clients get the best possible service. We are committed to 100% client satisfaction. However, sometimes, we don't get things right first time. If you're not completely happy with our service, we'd like to hear about it. That way, we can do something to put it right as soon as we can.

We want to:

  • Make it easy for you to tell us about your complaint
  • Give your complaint the attention it deserves
  • Resolve your complaint without delay
  • Make sure you are satisfied with how your complaint was resolved


How to tell us

If you're not satisfied with any aspect of our service, you can tell us about your concern in the following ways:
  • By telephone on 01923 636 970. Our debt advisors are available from 8:00am to 9:00pm Monday to Thursday, and 8:00am to 8:00pm on Fridays.

  • By e-mail to . Please note that additional personal information should not be included in this message for security reasons. We may respond by telephone or letter for the same reason.

  • In writing - address your letter to:
    Complaints
    Debt Fixers
    45 Clarendon Road
    Watford
    WD17 1SZ


What we will do

Step 1

We will log and acknowledge your complaint as soon as it is received and you will be given a reference number. If possible we will resolve your complaint by the end of the same business day but if it requires further investigation we will aim to have a resolution and issue a final response within 7 days.

Step 2

If your complaint is still unresolved within the 7 initial days we will have 8 weeks in which to investigate and issue a final response at which point you will be sent details of the Financial Ombudsman Service so that you have the option to contact them to facilitate a third party resolution.

Step 3

If after 8 weeks we are still not in a position to make a final response we'll write to you giving the reasons why not and indicate when we expect to be able to give a final response.

The Debt Resolution Forum

We are members of the Debt Resolution Forum (DRF), a trade body whose members are committed to high standards. DRF has its own complaints procedure administered by an independent committee composed of experts from both inside and outside of the debt industry. If you are not satisfied with our decision on your complaint you are welcome to have it considered by the DRF.

For more information, please consult the DRF'S website: www.debtresolutionforum.org.uk/complaints-procedure.php.

Financial Ombudsman Service

If you believe that your complaint has not been fairly or effectively dealt with, you may refer the complaint to the Financial Ombudsman Service. This is the independent service for settling disputes between businesses providing financial services and their customers. You can find them on the web at: www.financial-ombudsman.org.uk